Pick a service level, then request a quote.
Pricing is scoped to each engagement based on user count, systems in play, and onsite needs.
Essential
- Windows desktop support
- User account administration
- Patch guidance
- JIRA ticketing
- Vendor coordination
Standard
- Everything in Essential
- Meraki endpoint management
- Basic networking support
- 2-hour response SLA
- After-hours on-call (add-on)
Custom
- Multi-site support
- Dedicated engineer time
- Server & AD management
- Compliance-aware guidance
- Grant-project coordination
Response times from our standard statement of work.
2 hours
Initial response to tickets during standard support hours (Mon to Fri, 9 AM to 5 PM Eastern).
5 hours
Initial response to tickets submitted after 5 PM but before 9 PM.
Next business day
Tickets after 9 PM or on weekends are picked up the following business day.
After-hours on-call
Critical issues like outages or server failures, covered via a scoped on-call add-on.
Onsite
Scheduled when remote isn't enough. Travel billed at our standard rate, quoted in advance.
JIRA intake
All requests flow through a dedicated JIRA Service Management portal with tracking and history.
From first call to managed service, usually in 2 to 3 weeks.
20-minute call
We talk through your environment, pain points, and what tier fits. No obligation, no hard sell.
Site walk & scope
Remote assessment or onsite walk-through, then a written statement of work with real pricing.
See full pricing & how the Blueprint works →Onboard & live
Sign, onboard, JIRA portal set up, users briefed. Monthly service starts on day one, no setup fees.
Not sure which tier fits?
A short intro call is the fastest way to scope the right service level for your team.