Independent · Canadian-owned · Client-referred

Honest, enterprise-grade IT for the people who keep communities running.

Day-to-day support, Cisco Meraki rollouts, server and identity projects, websites, and custom software. Delivered by a small in-house team that tells you what your environment needs.

A real engineer replies, usually the same business day. No obligation, no spam.

Tell us what you need

No obligation, no spam. Goes straight to info@makingitworc.ca.

$75K+
Saved on a single non-profit refresh
100%
In-house, never outsourced
Same‑day
Reply during business hours
2‑yr
Warranty on every laptop
GTA + Durham
On-site across the region
Technologies we work with Cisco MerakiWindows Server 2025Microsoft 365Entra IDActive DirectoryDellJIRA Service Management
What we do

Nine service areas, one team that owns the outcome.

From day-to-day support to server projects, websites, and custom tooling. If we build it, we document it, and you keep the documentation.

Managed IT

Windows desktop support, user administration, patching, JIRA ticketing, and Cisco Meraki management on a flat monthly plan.

Network & security

Cisco Meraki MR, MS, MX, and MV deployments with guest and staff separation, clear documentation, and handover standards.

Server & infrastructure

Windows Server 2025, Active Directory, Entra ID Connect, RADIUS and NPS, and RAID storage built for recoverability.

Microsoft 365 & email

Tenant setup, mail migrations, licence right-sizing so you stop paying for seats you do not use, and daily administration.

Cybersecurity basics

Password management, Active Directory hardening, audit-readiness guidance, and plain observed-risk reporting.

Now offered

Websites & design

Fast, clean business sites, self-hosted booking systems, and brand basics. Built to load quickly, easy to run, and yours to keep.

Now offered

Custom software & automation

Internal tools, scripts, and integrations built to fit how your team actually works, so the software bends to you.

Hardware & laptops

Dell laptops and servers sourced, configured, and deployed. Every laptop ships with a 2-year warranty, plus trade-in and buyback.

Grant-funded projects

Scoping, vendor negotiation, and documentation for non-profit capital IT projects. We do the paperwork, you get the discount.

Who we serve

Three kinds of organizations make up most of our work.

If you recognize yourself here, we probably already know your situation.

01 / Non-profits

Non-profits

10 to 200 staff & volunteers

Community-focused organizations running on a lean budget and grant-cycle funding. You need documentation that survives staff turnover and pricing that respects the mission.

  • Grant-aware project scoping
  • Vendor-negotiated non-profit pricing
  • Documentation for procurement reviews
02 / Small business

Small businesses

5 to 100 users

Owner-operated teams that outgrew DIY IT but cannot justify a full-time hire. You want a predictable cost and someone who actually answers the phone.

  • Predictable flat monthly billing
  • JIRA ticketing and response-time targets
  • Growth-ready Meraki and Windows builds
03 / Community

Community organizations

Multi-site & recreational

Recreation centres, faith groups, membership clubs, and cooperatives with multiple sites, public Wi-Fi, and member-facing systems. You need reliability, not jargon.

  • Multi-site Meraki Wi-Fi and switching
  • Guest and staff network separation
  • Membership-platform support
How we work

A predictable four-step process. No surprise invoices, no undocumented changes.

STEP 01

Discover

A free 20-minute call. We listen, ask questions, and understand what is broken or what could be better.

STEP 02

Scope

A written assessment with a clear priority list and real pricing. No hidden fees, no upsells for things you do not need.

See how pricing works →
STEP 03

Build

We execute with documentation and change control. You always know what changed, when, and why.

STEP 04

Support

Ongoing managed service on a monthly plan, or a clean handover to your team with full documentation.

Built in-house

One team. The whole stack.

From the wire in the wall to the software on top, we design, build, document, and run it. No black boxes, no offshore queue, no vendor lock-in.

01

Networks & security

Cisco Meraki wireless, switching, firewalls, and cameras. Planned, documented, handed over.

02

Servers & infrastructure

Windows Server, Active Directory, Entra ID, and RAID storage, built for recoverability.

03

Managed IT

Day-to-day support, patching, and monitoring on a flat monthly plan with real SLAs.

04

Websites & software

Fast sites and custom tools built to fit how your team works, and yours to keep.

05

Cybersecurity

Hardening, backups, identity, and plain observed-risk reporting, sized to your budget.

06

Sovereign hosting

Our own Canadian infrastructure. Your data stays on gear we control, not a hyperscaler.

Pricing, plans & projects

Start with a Blueprint. Pick a plan. Add only what you need.

Top-notch coverage at a flat rate that sits under the local going rate. We map your environment first, then quote one number you can plan around.

Step 1 · Start here

The MakingITworc Blueprint

Before any monthly plan, we run a one-time Blueprint: a full discovery of your devices, network, security posture, and the way your team works. You walk away with a clear operating map and a fixed-price recommendation, whether or not you continue with us.

Book your Blueprint
  • Complete inventory of endpoints, servers, and network gear
  • Security and backup gap assessment
  • A documented operating model tailored to your team
  • A fixed-price tier recommendation, no obligation
Step 2 · Choose your tier

Every tier includes baseline security, monitoring, and unlimited remote support. We scope the exact fit during your Blueprint and quote one flat monthly rate.

Essential

For small teams up to ~20 users
  • Baseline endpoint security & monitoring
  • Patch management & updates
  • Unlimited remote support
  • Email & Microsoft 365 management
Request a quote

Custom

For 50+ users or multi-site
  • Everything in Standard
  • Multi-site & server infrastructure
  • Dedicated account management
  • Custom projects & integrations
Let's talk
Fair pricing, by design

The same fair rate, and it drops as we grow.

New clients and long-time clients pay the same flat, averaged rate. As we grow by word of mouth, that rate comes down for everyone, so referring someone who could use our help can lower your own cost too. We still make a fair profit and grow steadily. Prices only ever rise for a genuine, major shift in the industry or wider world, with long advance notice, kept reasonable and justified. Never out of greed.

Add-ons & modules

Bolt any of these onto your plan as you grow. Priced into your flat monthly rate so the number stays predictable.

Hardware bundles

Laptops, servers, and networking gear sourced, configured, and deployed.

Website & design

A clean, fast business site and the basics of a brand presence.

Custom software

Internal tools and automations built to fit how your team works.

Enhanced security

Extra protection layers beyond the baseline included in every tier.

Recent wins

Real outcomes for real organizations.

$75K+ saved
Non-profit refresh

Negotiated non-profit pricing on an infrastructure refresh worth over $75,000 in client savings, by stacking vendor programs and doing the paperwork ourselves.

80 TB
Deployed

A RAID 6 storage server designed and deployed for resilience and recoverability, with a documented runbook handed over on completion.

Multi-site
Campus stabilized

Stabilized Wi-Fi and switching across a multi-building non-profit facility, with clean guest and staff separation on Cisco Meraki.

2 hrStandard ticket response
After-hoursOn-call available as an add-on
On-site + remoteAcross the GTA and Durham Region
Where we work

Rooted in Durham Region. Serving the GTA.

One dedicated in-house team, never outsourced. Built to scale across Canada and beyond as we grow, with the same service that sets us apart.

Active coverage
Expansion roadmap
01

Never for sale

We are building for the long term, with plans to hire and grow. This company will not be flipped out from under you.

02

One in-house team

The person who scopes your work is the one who does it. No offshore ticket queue, no handoff to a stranger.

03

Pricing that drops as we grow

New and long-time clients pay the same fair rate, and it comes down for everyone as we grow by referral.

04

Built to go further

Canadian-owned and independent, on our own network and infrastructure, with documentation you always keep.

Common questions

Before you book a call, here is what most people ask.

What is included in your managed IT service?
Unlimited ticket support through JIRA Service Management, Windows desktop maintenance and patching, user account administration, Cisco Meraki monitoring, and basic cybersecurity guidance. Higher tiers add Meraki endpoint management, server and Active Directory oversight, and dedicated engineer time.
Do you charge setup or onboarding fees?
No setup fees for standard onboarding. If your environment needs significant cleanup first, such as undocumented servers, messy Active Directory, or unmanaged Meraki, we scope that as a one-time project with a fixed price before the monthly service starts.
What are your support hours?
Standard support runs Monday to Friday, 9 AM to 5 PM Eastern. After-hours on-call for critical issues like full outages, server failures, or active security incidents is available as a scoped add-on, set up per client.
How does non-profit pricing work?
We stack vendor non-profit programs from Cisco, Microsoft, and Dell, and negotiate directly on infrastructure refreshes and hardware. Actual savings depend on the project, but $75K+ on a single refresh is not unusual. We do the paperwork, you get the discount.
Can you work alongside our existing IT staff?
Yes. We often supplement in-house teams for specialized projects like Meraki rollouts, Windows Server migrations, Entra ID Connect deployments, and RAID storage builds, then hand over clean documentation. You do not need to replace your team to work with us.
Do you build websites and custom software too?
Yes. Alongside managed IT we build fast business websites, self-hosted booking systems, and custom internal tools, scripts, and automations. It can be a standalone project or an add-on module priced into your flat monthly plan.

Ready to talk to someone who knows IT?

Book a free 20-minute call. We will go through what is working, what is not, and where we can help.

Stay in the loop

What's worth knowing

Industry shifts, new threats and bugs, and the improvements we make to keep your tech sharp, secure, and current. No spam, just what matters.