Independent · Canadian-owned · Client-referred

Honest, enterprise-grade IT for non-profits, community organizations, and small businesses.

Day-to-day support, Cisco Meraki rollouts, server and identity projects, and grant-aware infrastructure planning — delivered by a small team that tells you what your environment actually needs.

I'm from a non-profit I'm running a small business

Tell us what you need

Goes to info@makingitworc.ca via Brevo.

Technologies we work with
Cisco Meraki Microsoft 365 Windows Server 2025 Entra ID Active Directory Dell JIRA Service Management

What we do

Six service areas, one team.

Managed IT services

Windows desktop support, user administration, patching, JIRA ticketing, and Meraki management.

Network & security

Cisco Meraki MR, MS, MX, and MV deployments with clear documentation and handover standards.

Server & infrastructure

Windows Server 2025, Active Directory, Entra ID Connect, RADIUS / NPS, and RAID storage.

Microsoft 365 & email

Tenant setup, mail migrations, licence right-sizing, and day-to-day administration.

Cybersecurity basics

Password management, Active Directory, audit-readiness guidance, and observed-risk reporting.

Grant-funded projects

Scoping, vendor negotiation, and documentation for non-profit capital IT projects.

Who we serve

Three kinds of organizations make up most of our work. If you recognize yourself here, we probably know your situation.

Non-profits

10–200 staff & volunteers

Community-focused organizations running on a lean IT budget with grant-cycle funding. You need documentation that survives staff turnover and pricing that respects the mission.

  • Grant-aware project scoping
  • Vendor-negotiated non-profit pricing
  • Documentation for procurement reviews
Small businesses

5–100 users

Owner-operated or small-team organizations that outgrew DIY IT but don't need (and can't justify) a full-time hire. You want predictable cost and someone who actually answers the phone.

  • Predictable monthly billing
  • JIRA ticketing & response-time SLAs
  • Growth-ready Meraki & Windows builds
Community organizations

Multi-site & recreational

Recreation centres, faith groups, membership clubs, and cooperatives with multiple sites, public Wi-Fi, and member-facing systems. You need reliability, not jargon.

  • Multi-site Meraki Wi-Fi & switching
  • Guest / staff network separation
  • Membership-platform support

How we work

A predictable four-step process — no surprise invoices, no undocumented changes.

STEP 01

Discover

A free 20-minute call. We listen, ask questions, and understand what's actually broken — or what could be better.

STEP 02

Scope

Written assessment with a clear priority list and real pricing. No hidden fees, no upsells for things you don't need.

STEP 03

Build

Execute with documentation and change control. You always know what changed, when, and why.

STEP 04

Support

Ongoing managed service on a monthly plan, or a clean handover to your team with full documentation.

Recent wins

Work that moved the needle for real organizations.

$75K+ saved

Negotiated non-profit pricing on an infrastructure refresh worth over $75,000 in client savings.

80TB deployed

RAID 6 storage server designed and deployed for resilience and recoverability.

Multi-site campus

Stabilized Wi-Fi and switching across a multi-building non-profit facility.

2 hr
Standard ticket response
24/7
Emergency remote support
Canada
Remote · onsite across Ontario

Common questions

Before you book a call, here's what most people ask.

What's included in your managed IT service?
Unlimited ticket support through JIRA Service Management, Windows desktop maintenance and patching, user account administration, Cisco Meraki monitoring, and basic cybersecurity guidance. Higher tiers add Meraki endpoint management, server and Active Directory oversight, and dedicated engineer time. See the Managed IT page for specific tier breakdowns.
Do you charge setup or onboarding fees?
No setup fees for standard onboarding. If your environment needs significant cleanup or documentation first — undocumented servers, messy Active Directory, unmanaged Meraki — we'll scope that as a one-time project with a fixed price before starting the monthly service.
What are your support hours?
Standard support runs Monday to Friday, 9 AM to 5 PM Eastern. 24/7 emergency remote support for critical issues — full outages, server failures, active security incidents — is included at every tier.
How does non-profit pricing actually work?
We stack vendor non-profit programs — Cisco, Microsoft, Dell — and negotiate directly on infrastructure refreshes and hardware procurement. Actual savings depend on the project, but $75K+ on a single refresh is not unusual. We do the paperwork; you get the discount.
Can you work alongside our existing IT staff?
Yes. We often supplement in-house IT teams for specialized projects — Meraki rollouts, Windows Server migrations, Entra ID Connect deployments, RAID storage builds — and hand over clean documentation when we're done. You don't need to replace your team to work with us.
Payment terms?
Multiple payment methods available — discussed at time of invoice. No credit card processing fees baked into your price.

Ready to talk to someone who actually knows IT?

Book a free 20-minute call. We'll listen to what's broken, what's working, and what you actually need — no pitch.

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